Telecommunications Service Priority

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Telecommunications Service Priority is a requirement by the government that service providers tag customers with different priorites for monitoring. For instance customers such as hospitals, fire departments, police require service with minimal downtime. The makes it possible for the monitoring software and customer care to know the priority of the client and their need for uptime.

There are five TSP priority levels. Federal, state, tribal, and local police departments, fire departments, EMS units, and similar entities qualify for Level 3 under communication services necessary for the public health, safety, and maintenance of law and order. The higher priority levels, Levels 1 and 2, include National Security leadership and certain military communications lines. Very few circuits receive a TSP priority Level 1 or Level 2 assignment. If an organization does not enroll its circuits in the TSP program, its telecommunications service provider cannot restore those lines until it has restored all TSP lines in priority levels 1, 2, 3, 4, and 5.

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